The latest indie book reviews from Self-Publishing Review
Review: Reach: Cultivate Customer Loyalty and Reap Intel by Ellen Wunder
★★★★½
Ellen Wunder is a customer outreach specialist who knows how to connect with clients and make and keep them happy. She shares this knowledge with readers in this informative and very readable book.
Part business guide, part psychology manual, Reach will teach management and sales and customer service teams lots of things they probably didn’t know they needed to know. It is filled with advice and insight for anyone who is interested in doing a better job of understanding and getting along with the people they deal with everyday, not just customers. If taken seriously, this book will help […]